Just My Toes Please

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    It is that time of year again. It is time to head to the salons for pedicures for the summer. It is again time to slough off the dead of winter that torments our soles. It is also time yet again to be tormented by Mamasan and her crew. I don’t know what they are saying, but I think they are talking about me.

    “Manicure… pedicure?” When I say I just want the pedicure, I am told to pick out my color. She frowns at the initial choice as if that color will make me look like a fool, so I make another. I take to the chair, slip off my shoes and add my feet to the blue hot water. I pick up the chair controller, recline the chair and start the massage features. I am relaxed, I am decompressing, I am about to get my “chill out” on.

    Through the dull roar of my eyes, I can hear an annoying sound. “You want design?” Cracking my eyes, I answer politely, “No, thank you.” I just want my feet taken care of, I close my eyes and I am headed back to my land of enchantment, where the Prince has just entered the ball and has asked me to dance. He extends his hand. I reach for it only to hear, “You want spa?” I am getting annoyed. “No, thank you, just the pedicure,” I answer more tersely this time. I frown, lean back again in the chair, now where was I? Oh yes, the Prince, in his regal glory had just reached for my hand. I am nodding, accepting, and he is saying something to me….only all I hear is, “Your nail…really bad…you need manicure!”


“Design, you need design….I make real pretty, I make for you!” I am peeved now, I don’t want the design, just do the toes please. She finally leaves me in peace and I notice my nail polish has ran. I pay and leave in my ad hoc flip flops. Why does it always happen to me, I just wanted my toes done and a moment to relax? I can appreciate her desire to work the upsell, but sometimes when a customer says, “just the toes please,” then that is all they want. I can be honest and tell you, that if you treat the customer with respect, and allow them to just enjoy this opportunity to self-pamper in peace, they will come back. Only next time, they will ask for the manicure as well.