If you want to understand what is going on across the country or take the pulse of the nation, take a look at the commercials. Commercials can give you a perfect snapshot of what is happening in the workplace and where our youth are headed. Recently, I was unable to sleep and noticed this Vonage commercial. I found very little, if any humor in this advertisement.
If you look closely at the commercial, there are several people waiting in line. This is money that shop owner is not making and his customers are not being served. Sadly, this occurrence is not just happening in this advertisement, but in stores everywhere. Here is the rub. It may appear cute in the ad, but in reality, this employee is costing you money.
This same, self-serving employee is working in stores and businesses across the country. This employee is probably working next to you. Oh, you complain about them being slackers, but really, are you doing anything about it? In our current economy, we cannot afford to be complacent. Companies are sending jobs overseas because we as American workers feel entitled and often take our home lives to work. Our cell phones are becoming an extension of our hands and we are becoming less and less efficient and more proficient at goofing off.
The gentleman in line who pretends to choke the waitress is symbolic of how many of us feel when we patronize Mom and Pop shops. We want to give them the business, because we know, that if America is going to become upright again, it is going to take the small business owner to make it happen. However, bad service is not rewarded with return customers. We live in an instant age. If I cannot get it here, I can get it across the street. I am not going to wait for your employee to get off the phone to provide me service. I am going to walk out of this door, take my business elsewhere, and never come back. Again, it is instant. I am going to post it to my Facebook page and then I am going to Tweet it. In less than an hour, nearly 500 people are going to know that your business provided me lousy service. Hey, can you hear me now?
If your employees, co-workers, and subordinates are not there to serve the customers, but to pull a paycheck, help them find employment elsewhere. Someone else could really use that job. If these employees are not engaged and feel as if they are no longer a part of helping your company grow, then obviously where they are working is not the right fit. It is not the right fit your customers and not the right fit for your bottom line.
Bad service costs you money. Bad employees cost companies millions of dollars. Loss of revenue means doors are closing. Closed doors means there are no jobs for our kids, our retirees and eventually us. I have no qualms whatsoever calling an employee out. If your job is to provide me, the customer, service, then call your mother, brother, baby daddy on your own time and your own dime.
Do all of us a favor. Put down your cell phone. You don’t look important. If anything you look ignorant. If what you have to say is really that important, excuse yourself to make the call. Don’t hold up the line, don’t hold up my time, and stop holding your employer hostage with your bad habits.
August 27, 2011
Me, a snob? What did I do?
I am a deep complexioned woman and therefore there will never be an occasion for me to wear canary yellow shoes. My lack of enthusiasm in trying on something that I will never buy, let alone wear, does not make me a snob, it makes me a smart shopper. After quickly explaining this to Sales Lady from Hell, she told me it wasn’t just the shoes, it was my whole demeanor. She further went on to say that my “aura” from the moment I walked in the store was air of superiority. My eyebrows went up. I breathed deep and I assume she expected me to attack her with vicious words.
I merely asked, “When did you stop dreaming?”
She shut the heck up.
Her attack on me had nothing to do with my aura, my feelings, or even the canary yellow shoes. Her attack was on my confidence and the lack of her own. There was something in my ability to say no to a very aggressive sales person and not be intimidated, rubbed her all wrong. She felt she needed to cut me down to size. She needed to let me know how she felt. She had words that were burgeoning in her brain that needed to be unloaded on me.
Me, the Snob.
I will admit I am a bit of a snob for I am always seeking new opportunities to blossom. I also limit the amount of negative energy I allow to flow through my body by reducing the influence of processed trash to enter my system. This includes reality television. This includes bad wine, processed foods, drama queens, drama kings, individuals with poor judgment and those who always want you to listen to their problems. This makes me a snob? No this makes me smart.
I am a dreamer. I like to think of new ways that I can grow, evolve, and continue to learn.
I have read Beowulf in Olde English and I even laughed when I read the Canterbury Tales. Yet, my some of my favorite writers are Julie Garwood , Janet Evanovich and Dianne McKiney Whetstone. I like diversity. I love literature but I appreciate great characters and a good storyline. I also love Elmore Leonard, and local authors. I am not a snob, I am a reader.
I deserve the best in life and I also deserve and opportunity to try to better myself. I will not do so at the detriment of another. Although my dreams may seem to some, large, but I have a large imagination. I have traveled to four of the seven continents and plan to do the other 3. I want to enjoy the fruits of a life well lived and therefore I can not stop dreaming.
Did you stop dreaming?
Have you accepted that there is nothing on television and instead of picking up your old favorite hobby, you sit there and veg out on the REAL Housewives of Spoiled Hell?
Get up, walk into your craft room, extra room, laundry room and find that hobby that you put down. Pick it up and think about the projects you want to work on and the projects you have not finished. Think about the things you told yourself five years ago that you wanted to do and write down how far off you are and what it would take to get you back on the road.
Today is your day to become a S.N.O.B. Today is the day for you to seek new opportunities to blossom.
You can get past being a snob by actually following your dream and making it blossom.
You are riding down the highway and your cell phone starts to vibrate, you know it is a text message, however, you are going about 45 miles an hour in rush hour traffic. What do you? Do you reach down and grab the phone to see who is texting you or do you ignore it until you get to a stop sign? 95% of people will pick up the phone and “see who this is?” and risk every life on the road including their own, for what, a quick message of “Where u @?”
And as much as I love technology, I love living even more! It is not just a text messaging that has gotten out of control, but our inability to disengage from our cell phones that are turning normal everyday people into ignorant, raging morons. Don’t be offended, for if you are not the offender in this instance you have been at least once in the near past. Here are some prime examples of idiot phone offenses that are lowering our intelligence quotients and our ability to be kind to one another.
App Addlepate: Yes, this is person who has an app to perform every function they can possibly think of but fails to train them how to be a better person. Better people take a moment to appreciate the live person in front of you versus the virtual connection reaching out to you. Is there an APP to teach you life skills?
Bluetooth Blockhead: Yeah for you, you have a bluetooth, but honestly, do you have to walk up behind me, conversing with your imaginary friend with your outside voice? Having a bluetooth is great for hands free calling if you are on a long road trip, but really, your GPS comes bluetooth enabled, so once outside of the car, take the stupid thing off. You don’t look important, you look like someone who spends too much time on the phone and your extra money is being used to pay for unneeded cell services.
Conversation Cretin: I am trying to have a face to face, one on one conversation with you, please pay attention, I don’t need to have a conversation with the top of your head while you respond to frequent buzzing that appears to have your remotely programmed like Pavlov’s dog.
Dining Dimwit: I have a girlfriend that I refuse to go out to eat with and lately, I just hate to spend time with her. Why? Her phone never stops going off! Her husband, her kids, her father, all seem to have an incessant need to connect with her the minute she leaves their line of sight. One, it is rude and tells the person with whom you are with, that they are not important and unworthy of your time. Two, your family and kids have no respect for your time, and last but not least, it is just plain rude.
Dialing Dunderhead: How many times do you need to apologize for your butt, your purse, your dog or the 3-year-old speed calling on your phone because you refuse to lock the screen.
Facebook Fanatic: Yes I love my friends and enjoy their post, but no I am not going to respond to every posting on my wall, every request to add more fish on Farmville, join your Mafia, or accept your hearts of blessings. Do it at home on your own time.
Fast Food Fool: At the counter at the sandwich shop, on the phone, trying to place an order, talking to the young lady behind the counter, while yelling at your spouse, child or in law on the phone. Why not just finish the call, place your order, pay for the order, pick up the order and call the person on the phone as you head back outside.
Instant Message Imbecile: Yes, I know you need an answer soon, but does it have to be right now? You are reducing my productivity by forcing me to stop and answer you. If I did not answer your last 5 instant messages, maybe I am busy. Maybe I fell down the well and Lassie went to get Timmy, and maybe I just don’t want to answer you.
Loud Lamebrain: I know you are upset, I know they don’t understand, but really, neither do I. I don’t understand why everyone in the room, the hall, the bathroom, the restaurant and any other public place has to be tortured with your conversation and lack of mastery of your emotions? Tone it down and shut it up!
Meeting Moron: You are in a meeting, why is your phone on unless the conference call is coming in on your line and everyone in the room should be privy to the conversation. If not, please turn off your phone, my time is valuable too, don’t waste it by sending messages to your friends.
Picture Pinhead: You do realize that even if you don’t open it, you will still be charged for receiving the picture of the dancing penis that was not funny when you were 12 and is not funny now. If you are in an accident and I am your insurance agent, send me a picture mail. If not, send it via email that does not cost me anything, and 9 times out of 10, I don’t really want to see it.
Sync Simpleton: How many times of day do you need to sync it to your lap top? You don’t need to beam me your V-card, I have your business card and a card scanner, I have your info. I know how to reach you, besides your text messages has ALL of your contact info, just like your email.
Tunes Twit:. I have one friend that I like to call every day just to see which song will be playing today. How many ringtones do you really need, and why do I have to listen to “Single Ladies”, or “Blessed” or any other subjugation of your musical choices simply because I need to call you? You are an adult, your phone should ring, if you are available answer it, if not let it go to voice mail.
Twitter Twerp: Really, do we need a play by-play of your day? Enough said.
Voicemail Victim: I don’t really want to leave a message, but if I do, will you please take the time to listen to what I have to say, before you call me back to say “I saw you called.” Yes, I called. I left you a message telling you what I wanted, listen to it and call me back with an answer.
I know technology is a wonderful thing, but please, stop allowing your smart phone to make you an idiot. Remember the simple manners your mother taught you and put those into play. Now if you will excuse me, I need to send out some hearts, blessings, rob a pimp and steal a car as I build my mafia connection, and build my new life in YoVille.
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