Can you hear me now?

Posted on October 24, 2011

          If you want to understand what is going on across the country or take the pulse of the nation, take a look at the commercials. Commercials can give you a perfect snapshot of what is happening in the workplace and where our youth are headed.  Recently, I was unable to sleep and noticed this Vonage commercial. I found very little, if any humor in this advertisement.

            If you look closely at the commercial, there are several people waiting in line.  This is money that shop owner is not making and his customers are not being served.  Sadly, this occurrence is not just happening in this advertisement, but in stores everywhere.  Here is the rub. It may appear cute in the ad, but in reality, this employee is costing you money.

This same, self-serving employee is working in stores and businesses across the country.  This employee is probably working next to you.  Oh, you complain about them being slackers, but really, are you doing anything about it? In our current economy, we cannot afford to be complacent.  Companies are sending jobs overseas because we as American workers feel entitled and often take our home lives to work. Our cell phones are becoming an extension of our hands and we are becoming less and less efficient and more proficient at goofing off.

The gentleman in line who pretends to choke the waitress is symbolic of how many of us feel when we patronize Mom and Pop shops.  We want to give them the business, because we know, that if America is going to become upright again, it is going to take the small business owner to make it happen.  However, bad service is not rewarded with return customers. We live in an instant age.  If I cannot get it here, I can get it across the street.  I am not going to wait for your employee to get off the phone to provide me service.  I am going to walk out of this door, take my business elsewhere, and never come back. Again, it is instant.  I am going to post it to my Facebook page and then I am going to Tweet it.  In less than an hour, nearly 500 people are going to know that your business provided me lousy service.  Hey, can you hear me now?

If your employees, co-workers, and subordinates are not there to serve the customers, but to pull a paycheck, help them find employment elsewhere. Someone else could really use that job.  If these  employees are not engaged and feel as if they are no longer a part of helping your company grow, then obviously where they are working is not the right fit. It is not the right fit your customers and not the right fit for your bottom line.

Bad service costs you money.  Bad employees cost companies millions of dollars. Loss of revenue means doors are closing.  Closed doors means there are no jobs for our kids, our retirees and eventually us. I have no qualms whatsoever calling an employee out. If your job is to provide me, the customer, service, then call your mother, brother, baby daddy on your own time and your own dime.

Do all of us a favor. Put down your cell phone.  You don’t look important. If anything you look ignorant.  If what you have to say is really that important, excuse yourself to make the call.  Don’t hold up the line, don’t hold up my time, and stop holding your employer hostage with your bad habits.